How It Works:
3 Simple Steps!
Step 1 - Enroll in the Program
Begin by completing your drop-in enrollment through our system. This ensures we have the information needed to safely coordinate care for your child.
Step 2 - Get Approved & Set-up Access:
Once your enrollment is reviewed and approved, you will receive instructions to set up your login and access our request system.
Step - 3 Submit Scheduled or On-Demand Requests!
After gaining access, you can submit requests for care based on your needs and our current availability!
Program Availability & Access:
A Thoughtfully Managed Program
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Our drop-in care program is designed to provide flexible, high-quality support for families when it matters most. Because we prioritize safety, appropriate staffing, and a positive classroom experience, availability is intentionally limited.
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Enrollment in the drop-in program is required before gaining access to our request system. Once enrolled and approved, families will receive login credentials to begin submitting requests.
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All care requests are reviewed individually based on availability. Submission of a request does not guarantee placement, but we always strive to accommodate the needs of our families whenever possible.
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Ready to get started?
Start Your Drop-In Enrollment:
To participate in our drop-in program, families must first complete enrollment. This ensures we can safely manage capacity and provide the highest level of care.
Once your enrollment is complete, you will receive instructions from our team on accessing the care request system!
Frequently Asked Questions:
Who can access the drop-in request system?
Access to our drop-in request system is reserved for families who have completed enrollment and been approved for our monthly drop-in program. Once approved, families are provided with login access to submit care requests.
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Does enrollment guarantee care?
No — enrollment provides access to request care, but all bookings are scheduled based on availability, staffing, and classroom needs at the time of the request.
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How do I get started?
Begin by completing the drop-in enrollment process through our system. Once your enrollment is reviewed and approved, you will receive instructions to set up your account and access the request system.
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What happens after I enroll?
After enrollment, our team will review your information and follow up with next steps. Approved families will receive login instructions and access to begin submitting care requests.
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How far in advance should I submit a request?
We recommend submitting requests as early as possible. Availability varies by day and time, and earlier requests increase the likelihood of being accommodated.
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What happens after I submit a request?
Each request is reviewed individually based on availability and operational capacity. You will receive a follow-up confirming whether the request has been approved, waitlisted, or unable to be accommodated.
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What does it mean if my request is waitlisted?
If a request is waitlisted, it means we are currently at capacity for the requested date and time. Your request is still being held, and if availability opens up, we will reach out as soon as possible.
Can I request multiple dates or times?
Yes. If your schedule is flexible, you can include multiple preferred dates or times when submitting a request. This can increase the likelihood of being accommodated.
Is drop-in care available every day?
Availability varies based on staffing, classroom capacity, and existing enrollments. While we strive to offer flexible care options, not all days or time blocks will be available.
What ages are eligible for drop-in care?
Drop-in care availability depends on classroom placement, age group, and current enrollment. Each request is reviewed to ensure a safe and appropriate environment for every child.
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Can I cancel or change a request after submitting?
If your plans change, please contact us as soon as possible. We will do our best to accommodate updates, but changes are subject to availability and operational capacity.
How is billing handled for the drop-in program?
Enrollment in the drop-in program includes a monthly access fee, which is processed through our standard billing system during enrollment.
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Who should I contact if I have questions?
If you have any questions about enrollment or submitting requests, our team is happy to help. Please reach out to us directly for assistance.
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Still have questions? We're here to help! Feel free Contact Us with any questions!